FAQ

SECURITY AND CONFIDENTIALITY

  • Is BONPOINT-BOUTIQUE-US.COM a secured website?

  • Yes. All the information transmitted is secured using the official internet protocols. BONPOINT-BOUTIQUE-US.COM does not store Credit / Debit card information – they are saved on our financial provider’s secured server.

  • What is your confidentiality policy?

  • You can use BONPOINT-BOUTIQUE-US.COM site without giving out any personal information. Though, when you create an account on BONPOINT-BOUTIQUE-US.COM, we will collect the necessary information relative to the invoicing and shipping of your order: your name, address, e-mail address…BONPOINT-BOUTIQUE-US.COM website will only share your personal information when it is necessary for the processing of your order: bank, courier partner… BONPOINT-BOUTIQUE-US.COM will use this information when it is necessary to identify you. BONPOINT-BOUTIQUE-US.COM will only communicate your information when it is legally necessary to do so, following a complaint for example.

ACCOUNT AND PASSWORD

  • Forgotten password?

  • Click on « my account », then « I forgot my password ». You will receive an email with a link that will lead you to a page where you will be able to reset your password.

  • How can I modify or cancel my BONPOINT-BOUTIQUE-US.COM account?

  • You can modify or cancel your BONPOINT-BOUTIQUE-US.COM account at any time. You can edit all the information relative to your account; to do so you must sign in and click on « modify ». To cancel your BONPOINT-BOUTIQUE-US.COM account, click on cancel or contact our customer services at service@bonpoint-boutique-us.com

SHIPPING

  • Where does BONPOINT-BOUTIQUE-US.COM deliver?

  • BONPOINT-BOUTIQUE-US.COM delivers within the United States. BONPOINT-BOUTIQUE-US.COM does not ship to PO boxes.

  • What are the delivery costs and shipping times?

  • All deliveries are shipped by FEDEX.

    This table gives an estimation of the delivery cost:

    - FEDEX GROUND : 5 to 6 business days - $ 10

    - FEDEX EXPRESS : 2 to 3 business days - $ 18

    - FEDEX NEXT DAY: 24 hours - $ 30

    Delivery lead-times may vary depending on the transporter’s deadline.

    If you need any further information, you can contact us by e-mail on service@bonpoint-boutique-us.com or by phone in New York at 888 520 21 08, Monday to Friday, between 10.00 am and 6.30 pm.

  • How can I track my order?

  • Go to « my account » and click on the « order history » link. You will receive an e-mail as soon as your order has been shipped indicating a FEDEX delivery number. The information relative to your delivery is available in « your account » section and will enable you to track your order in real time. Otherwise, you can contact us by e-mail on service@bonpoint-boutique-us.com or by phone in New York at 888 520 21 08, Monday to Friday, between 10.00 am and 6.30 pm.

    How is my order packaged?

  • Each order will be wrapped in a sophisticated BONPOINT box (with tissue paper and scented with l’eau de Bonpoint) and prepared with the greatest possible care. With an easy exchange and return service, BONPOINT is the ideal website for your personal shopping as well as for buying beautiful gifts.

CUSTOMER SERVICES

  • How can I contact Customer services?

  • You can contact our customer services: By e-mail, simply click on « contact us » or email service@bonpoint-boutique-us.com or by phone in New York at 888 520 21 08, Monday to Friday, between 10.00 am and 6.30 pm.

RETURNS AND EXCHANGES

  • How can I return or exchange a product ordered on BONPOINT-BOUTIQUE-US.COM?

  • You can return an item purchased from WWW.BONPOINT-BOUTIQUE-US.COM up to seven days after the delivery date. The item must be in its original packaging and with its receipt. The cost of the return is at your expense.

    If you wish to return an item you simply need to log-in to your BONPOINT-BOUTIQUE-US.COM account. Next go to the “Your orders” part of the “Your account” section where you will be able to see your order history. Then click on “Manage my return” and select whether you would like an exchange or a return.

    Your request will be sent to our Customer Services department where it will be validated. The goods must then be returned within the following seven days after your request has been validated. Once the goods have been received you will receive a confirmation email.

    If you need any further information, you can contact us by e-mail on service@bonpoint-boutique-us.com or by phone in New York at 888 520 21 08, Monday to Friday, between 10.00 am and 6.30 pm.

PAYING METHODS

  • Which payment methods are accepted on BONPOINT-BOUTIQUE-US.COM?

  • You can pay for your order by credit card. You will need to indicate on the payment page your card number, its expiry date, etc... BONPOINT-BOUTIQUE-US.COM will not hold your credit card details on the website. To help ensure that your shopping experience is safe, simple and secure, BONPOINT-BOUTIQUE-US.COM works with PAYPAL to provide secure credit card transactions via the site. For your convenience, you may contact a Customer Care representative on service@bonpoint-boutique-us.com or by phone in New York at 888 520 21 08, Monday to Friday, between 10.00 am and 6.30 pm.

BONPOINT'S PRODUCTS

  • What are the ingredients in Bonpoint perfumes?

  • The perfume by Bonpoint is alcohol free. The ingrédients are water, fragance,polyaminopropryl biguanine, PPG-26-BUTETH-26, hydrogenated castor oil, disodium edta, bht, tris (tetramethylhydroxypiperidinol) citral, citral, citronellol,geraniol, limone, linalool.

  • How do I look after my Bonpoint clothes?

  • The care label provides information of how to look after your Bonpoint clothes. However, if in doubt you can always contact our Customer Service department.

  • Can I buy the shoes that are on the models?

  • At the moment, we do not sell shoes on the Bonpoint online boutique however they are available in our stores.

  • Which sizes are available on BONPOINT-BOUTIQUE-US.COM?

  • BONPOINT-BOUTIQUE-US.COM has sizes from birth - 10 years old. If you are looking for an alternative size, please visit one of our stores.

  • How do I know which size to choose?

  • In order to help you, BONPOINT-BOUTIQUE-US.COM has a size chart. Click here to access it. If you have any doubts about sizing or the fit of a garment then please do not hesitate to contact our Customer Service Department and they will be happy to help you.

  • Do you have a gift service?

  • BONPOINT-BOUTIQUE-US.COM is the perfect place to buy someone a present. It is very easy to do, just enter the person’s address as the delivery address. If you wish, you can add a personalized message which will be attached to the package. Of course, the package will be carefully wrapped to our usual high standards.